• WHEN WILL I BE PICKED UP?

The SCAT ACCESS scheduler will give you a pick-up time range when a vehicle will arrive.  It will not be a specific time but rather a 20-minute window, which is 10 minutes before and 10 minutes after the pick-up time.  For example, if your pick-up time is 9:00a.m. the vehicle should arrive between 8:50a.m. and 9:10a.m.  If the vehicle does not arrive within your pick-up window, call SCAT ACCESS at 485-2319 and press 4 to check the status of your ride.

• HOW SHOULD I DETERMINE MY RETURN PICK-UP TIME?

Use your best judgment to estimate your return trip pick-up time.  We understand that the length of appointments are hard to predict.  If you are at your destination and find that you are available for pick-up earlier than the scheduled time, or if you know you will need more time, please call SCAT ACCESS.

• WHO DO I CALL TO MAKE TRIP SCHEDULE CHANGES?

You may not have the same driver for pick up and drop off.  All changes must be made through the SCAT ACCESS scheduler.

• WHAT ABOUT MY PERSONAL CARE ATTENDANT (PCA)?

ADA-Certified passengers who travel with a PCA must be picked up and dropped off together.

• CAN I BRING A GUEST?

Passengers who wish to travel with a guest(s) must be picked up and dropped off together.  Guest fare is equal to ADA/Senior fare.